Services Maintenance

At ADV Communications our customer’s satisfaction and peace of mind is of the utmost importance.  That is why we are committed to providing a personal and professional service to all of our clients, irrespective of size or location.

We are able to assist you in the implementation of any size of video conferencing network, whether it’s a single desktop system locally or dozens of room systems on a global basis.

Our team will work closely with you before, during and after the implementation of your systems, ensuring that you remain informed and supported at all times.

Total Care Remote
Is designed for customers who have their own internal technical expertise to handle the majority of day-to-day support requirements and prefer to install replacement parts In-House, but require the ease of mind given by maintenance contracts. For these customers, Total Care Remote ensures cost protection for Hardware failure and provides software protection and access to professional support service

Total Care Onsite
Is designed to meet the service and support demands of customers who require onsite support for parts replacement by certified professional technicians trained to resolve issues quickly.   Total Care Onsite improves availability and return on investment for video conferencing equipment and can act as an alternative to or augmentation of a customer’s internal technical support staff.

Total Care Premier
Is ADV Communications flag ship maintenance program and is designed to maximize availability, end user satisfaction and return on investment by focusing on proactive support measures.  Total Care Premier builds on the services provided by Total Care Onsite, with proactive support achieved through the use ADV Communications Remote Equipment Monitoring and system analysis.